Shipping Policy
Shipping and Handling Costs.
Shipping cost is calculated based on weight of a product and location of delivery, a shipping cost calculation will be provided at checkout.
You will be provided with tracking information and updates for your order so you can see in real time where your goodies are.
Once your parcel has been accepted by a postal contractor, we are no longer responsible for the delivery but will help where we can if you run into any issues. Please ensure that the shipping address provided is complete and accurate once you receive your confirmation email. The customer is liable for any incorrect/incomplete address where delivery is unsuccessful. This will incur a manual re-shipping fee payable via credit card or a refund (excluding postage costs).
How long will my order take to arrive?
We process orders between Monday and Friday (excluding Saturdays & Sundays, sale days & public holidays). Please allow for extra time for your order to be processed during holidays and sale seasons.
PLEASE NOTE: OUR COURIER DOES NOT DELIVER TO: PO boxes, Post Offices, Locked Bags, Parcel Lockers, or Parcel Collect Locations.
All orders $80 and over will receive FREE standard shipping.
We ship with Sendle, Australia's first 100% carbon neutral shipper and first-ever Technology B-Corp company.
ESTIMATED STANDARD SHIPPING:
Estimated to NSW is 1-3 business days.
Estimated shipping to QLD & VIC is 2-4 business days.
Estimated shipping to SA is 3-5 business days.
Estimated shipping to TAS is 4-7 business days.
Estimated shipping to WA is 6-9 business days.
Estimated shipping to NT is 16-21 business days.
Please note rural/remote areas will take longer than metropolitan areas.
International shipping will be heavily impacted by location and you will be provided with an estimated delivery time once a purchase is made.
Please note that these estimations have been provided by Sendle Australia.
I've put in the wrong address! What do I do?
Once an order has been dispatched and tracking provided, we CANNOT adjust the address. We urge you to revise your confirmation email to ensure your full shipping details are accurate, as an incorrect address may result in delayed delivery or a re-shipping fee. If you need a correction, please email our team (hello@loadedcandy.com.au) as soon as possible with your order details so we can action a change before dispatch.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return shipping costs will be at the expense of the customer.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused and in its original packaging. You’ll also need the receipt or proof of purchase. In the case of a damaged or defective item, you MUST supply a photo of the product to our email: hello@loadedcandy.com.au
To start a return, you can contact us at hello@loadedcandy.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@loadedcandy.com.au.
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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
YOU MUST PROVIDE AN IMAGE OF THE DEFECTIVE PRODUCT TO OUR EMAIL hello@loadedcandy.com.au IMMEDIATELY. No photo means we are unable exchange/return the defective item.
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Non-returnable items
We do not accept returns for any product that has been opened or tampered with to any extent. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
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Exchanges
No Exchanges accepted. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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Refund processing
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@loadedcandy.com.au.